Best Western Plus Winter Haven Inn & Suites

Donna at the front desk was the absolute BEST!! We called because were were going to be delayed in arriving and she was fabulous. She was still on the duty when we arrived and service couldnt have been any better. I have been in the Customer Service industry for over for over 47 years and I must say in an industry where Customer Service is almost nonexistant anymore, Donna provided absolutely top notch Customer Service. I hope this comment gets to management and that Donna is praised/compensated accordingly.

The Breakfast was really nice. One morning they had circular eggs with cheese in them, the next just scrambled. They Had Sausage and lots of bacon to tong onto your plate!! They had a pancake maker and even had sausage biscuits and gravy.

The location was great, just minutes from Legoland. Room was comfortable and clean. Staff was nice and the check in process was a breeze; one of the easiest I've experienced.

Nice clean, relatively new and modern hotel. Room was spacious enough. Area was quiet. We had connecting door room first and that let sound from neighbor in disturbingly well, but we were changed to non-door room and that removed that issue. Location is very good. There are some restaurants in walking distance. Uber to LEGOLAND is 6-7 dollars so less than parking in the park and hotel parking is free.

Breakfast and the area for eating it was very nice but the food offerings were pretty much the same every day. We stayed 4 nights so breakfast got less appealing as the days went on. Sorry, this is where I'm supposed to tell you what I liked. Suggestions might be to have pastries instead of those little store-bought muffins. You need a microwave for cooking the oatmeal. The hot water is not enough. The fresh fruit should include bananas. The building is beautiful, the parking lot too. You have a nice property.